Returns and Exchanges
- The customer has the right to return an item purchased online within 14 days of receiving it, with a clearly stated reason for the exchange.
- For a return or exchange to be accepted, the product must be in its original commercial condition, with no signs of use, washing, damage, stains, odors, or removed tags.
How to Request a Return or Exchange
- Before returning a product, please contact us by phone, Facebook, Instagram, TikTok, or email to clarify the return or exchange procedure.
- Returns of goods without prior communication will not be accepted.
Return Costs
- Return or exchange costs are at the customer's expense, unless the reason is our error — for example, a wrong item, wrong size, or defective product was sent.
Refunds
- Once we receive the returned goods and check their condition, the amount will be refunded in an agreed-upon manner.
Items Not Accepted for Return
- Products that have been worn, washed, damaged, have removed tags, have stains, odors, or have a compromised commercial appearance will not be accepted.
Exchanges
- Exchanges are possible if the desired size or model is in stock. If the item is no longer available, we may offer another model or a refund.
Contacts
- For questions regarding returns or exchanges, please contact us by phone, Facebook, Instagram, TikTok, or in-store.