Terms and Conditions
These general terms and conditions regulate the relationship between Butik Ati Montana's online store and customers who use the site and place orders through it.
Merchant Data
Merchant: "Aksi 03" EOOD
UIC: 206211497
Address: Montana, Morava Str. 20
Phone: +359 88 900 0967
Products
Butik Ati Montana offers men's and women's fashion, including smart-casual, formal, and boutique models.
Product photos are for the most accurate representation possible. Slight color differences are possible due to screen settings, lighting, or photo processing.
Orders
The customer places an order through the website by selecting a product, size, and filling in the necessary delivery details.
After an order is placed, the merchant may contact the customer to confirm availability, size, and delivery details.
Availability
Some products are in limited quantities or last sizes. It is possible that an item may be out of stock. In such a case, we will contact the customer for clarification or to offer an alternative model.
Prices
All prices are listed in the selected currency on the website. The merchant reserves the right to change prices, and the change does not affect already confirmed orders.
Delivery
Delivery is carried out by courier to an office or address. The delivery cost is paid by the customer, unless otherwise stated.
Payment
The main payment method is cash on delivery upon receipt of the shipment. Other payment methods are possible after prior arrangement.
Returns and Exchanges
The customer has the right to return goods purchased online within 14 days of receipt, without stating a reason.
For a return or exchange to be accepted, the product must be in its original commercial condition, without signs of use, washing, damage, stains, odors, or removed tags.
The costs for return or exchange are at the customer's expense, unless the reason is our mistake – for example, a wrong item sent, wrong size, or defective product.
Complaints
Upon receiving a wrong or defective product, the customer must contact us as soon as possible for an inspection to be made and a solution offered.
Personal Data
Personal data provided by the customer is used for order processing, delivery, communication with the customer, returns, exchanges, complaints, and compliance with legal obligations.
Limitation of Liability
The merchant is not responsible for delivery delays caused by the courier company, incorrect data provided by the customer, or circumstances beyond the merchant's control.
Contacts
For questions regarding orders, deliveries, availability, returns, or exchanges, the customer can contact us via phone, email, Facebook, Instagram, TikTok, or in person at the store.
Final Provisions
By using the website and placing an order, the customer accepts these terms and conditions.