These general terms and conditions govern the relationship between the online store of Boutique Ati Montana and customers who use the site and place orders through it.
Merchant Information
Merchant: "Aksi 03" EOOD
UIC: 206211497
Address: Montana, Morava St. 20
Phone: +359 88 900 0967
Products
- Boutique Ati Montana offers men's and women's fashion, including smart-casual, formal, and boutique models.
- Product photos are intended to be as accurate as possible. Slight color variations may occur due to screen settings, lighting, or photo processing.
Orders
- The customer places an order through the website by selecting a product, size, and filling in the necessary delivery information.
- After an order is placed, the merchant may contact the customer to confirm availability, size, and delivery details.
Availability
- Some products are in limited quantities or last sizes. It is possible that a particular item may be out of stock. In such a case, we will contact the customer for clarification or to offer an alternative model.
Prices
- All prices are indicated in the selected currency on the website. The merchant reserves the right to change prices, provided that the change does not affect already confirmed orders.
Delivery
- Delivery is carried out by courier to an office or address. The delivery cost is paid by the customer, unless otherwise specified.
Payment
- The main payment method is cash on delivery upon receipt of the shipment. Other payment methods may be possible by prior arrangement.
Returns and Exchanges
- The customer has the right to return an online purchased item within 14 days of its receipt, without needing a specific reason for exchange.
- For a return or exchange to be accepted, the product must be in its original commercial condition, with no signs of use, washing, damage, stains, odors, or removed labels.
- Return or exchange costs are at the customer's expense, unless the reason is our mistake - for example, a wrong item sent, wrong size, or defective product.
Complaints
- Upon receiving a wrong or defective product, the customer must contact us as soon as possible for inspection and to offer a solution.
Personal Data
- Personal data provided by the customer is used for order processing, delivery, communication with the customer, returns, exchanges, complaints, and compliance with legal obligations.
Limitation of Liability
- The merchant is not responsible for delivery delays caused by the courier company, incorrectly provided data by the customer, or circumstances beyond the merchant's control.
Contacts
- For questions regarding orders, deliveries, availability, returns or exchanges, the customer can contact us by phone, email, Facebook, Instagram, TikTok, or in person at the store.
Final Provisions
- By using the site and placing an order, the customer accepts these general terms and conditions.